SURESTE CELULARES

Effective Date: September 10, 2026

This Shipping Policy governs all order fulfillment, delivery and logistics services for products purchased on www.surestecelulares.com, operated by CELULARES Y ACCESORIOS DEL SURESTE S.A. DE C.V. We are dedicated to delivering our full range of scratch-resistant, shockproof phone cases, high-speed durable Type-C cables, fast chargers, adapters and other top-quality mobile accessories to every customer across Mexico with consistent reliability, full transparency and real-time visibility. Our shipping practices are built on 5+ years of experience serving over 50,000 happy customers, ensuring every order that passes our 3 strict pre-shipping quality checks reaches you in perfect condition within our guaranteed delivery window. By placing an order on our platform, you acknowledge that you have read, understood and agreed to all terms outlined in this Shipping Policy.

1. Order Processing Timeline

Once you complete your payment for any order on our website, we launch our standardized processing workflow immediately:

• All orders submitted and successfully paid before 16:00 local Mexican time on business days will enter our pre-shipping inspection workflow the same day. Orders completed after 16:00 on workdays, on weekends, or on official Mexican public holidays will be processed starting from the next business day.
• Before any parcel is dispatched, every ordered item will go through our mandatory 3-step quality verification process: we first confirm the product model, color and specification perfectly match your order details, then conduct a full functionality test for all electronic accessories like Type-C chargers, cables and adapters, and finally check the product surface for any manufacturing defects or scratches. After all three checks are passed, we will securely pack your items with shockproof buffer material to avoid any possible damage during long-distance transportation.
• You will receive an automatic order confirmation email at the email address you provided during checkout immediately after your payment is verified, and a separate shipping notification email with your unique order tracking link the moment your package leaves our warehouse. Our warehouse is located at Calle 27 No. 55, Mérida, Yucatán, C.P. 97125, Mexico, all orders are dispatched directly from this domestic facility to minimize unnecessary transit time.

2. Domestic Shipping Coverage and Delivery Time

We currently provide full shipping coverage for every region across Mexico, with no hidden delivery fees for orders that meet our free shipping threshold:

• For all eligible orders with a total value of 800 MXN or more, we offer completely free standard delivery service. For orders under 800 MXN, a flat rate of 99 MXN will be charged as standard shipping fee during checkout.
• Our standard domestic delivery service guarantees all packages arrive at your designated shipping address within 2-3 business days after dispatch, with full real-time tracking updates available 24/7 on our website. You can view the exact location of your parcel, estimated arrival time and delivery status at any time by entering your order number on our “Order Tracking” page.
• For customers who need to receive their products faster, we provide optional express shipping service at a preferential rate of 199 MXN. Orders selected for express shipping will be prioritized in our processing queue, and will be delivered to your hand within 1 business day after dispatch, with priority handling from our partnered logistics team.

3. Delivery and Receipt Guidelines

To make sure you receive your order smoothly without issues, please follow the following guidelines during the delivery process:

• Please double confirm that the shipping address, contact phone number and recipient name you fill in during checkout are complete, accurate and valid, especially for street names, house numbers, local colony names and postal codes. If you need to modify your shipping address after submitting the order but before the parcel is dispatched, you can contact our customer service team immediately to update the information for free. Once the package has left our warehouse, address modification requests can no longer be supported.
• Our logistics courier will contact you via phone call or SMS 1-2 hours before they arrive at your shipping address to arrange the handover. Please keep your contact phone number +(52) xxx xxx xxxx you left on your order unblocked and accessible during the estimated delivery window. If you cannot sign for the parcel in person, you can authorize a family member, roommate or colleague at your designated address to sign for the package on your behalf.
• Before you sign for the parcel, we strongly recommend that you inspect the outer packaging of the package in front of the courier. If you find that the outer packaging is severely deformed, soaked, torn or shows obvious signs of being opened, you have the right to refuse to sign for the package, and contact our customer service team immediately via email xhfgcv@surestecelulares.com or phone +(52) 999 926 3918‌. We will arrange a brand new replacement shipment for you as quickly as possible without any extra cost.

4. Shipping Exceptions and Related Arrangements

In very rare situations that are out of our normal operation control, we will follow the rules below to handle related issues properly:

• In case your tracking information shows that the parcel has been marked as delivered but you never receive it, please contact us within 7 calendar days after the marked delivery date. We will coordinate with our logistics partner to launch a full investigation immediately. If the parcel is confirmed lost during transit by the logistics provider, we will offer you a choice between a full re-shipment of all your ordered items or equivalent store credit that can be used for any future purchase on our website.
• Extreme weather conditions, local traffic control measures, unexpected natural disasters or force majeure events may cause slight delays to the original estimated delivery time. If such situations occur, we will send you an email notification in time to inform you of the updated delivery timeline, and arrange extra priority processing for your order as soon as the situation resumes to normal.